Abenes Consulting
Services
Every business operates uniquely! Whether you're managing on-premise voice infrastructure or utilizing Genesys Cloud Voice, Abenes Consulting is here to assist. We specialize in designing, building, and deploying tailored solutions within Genesys Cloud to meet your specific operational needs and enhance your communication strategy.
Telephony
Abenes consulting can help you design and build Interactive Voice Response, conversation voice bot flows, or outbound dialer campaigns that can help streamline how customers reach out to you by phone
Omnichannel
Looking for other ways for customers to connect with you? Whether through chat, SMS, or social media, Abenes Consulting can help you craft a personalized experience that meets your customers where they are. We specialize in creating seamless, multi-channel communication strategies tailored to your unique business needs.
Integration
Looking to go out of the box and use third party tools to integrate with your Genesys Cloud? Abenes Consulting can help you from start to finish. Whether doing options analysis, working with vendors for POC, helping build an MVP, testing through deployment and creating training guides post deployment.
Founder
Solution Architect & Integration Engineer.
Hi, I’m CJ Abenes, a passionate and results-driven Solutions Architect with over 10 years of experience in the finance, banking, and healthcare industries. I bring extensive expertise in designing and implementing innovative solutions within the Genesys ecosystem, consistently delivering impactful results tailored to complex, highly regulated environments. My work focuses on developing systems that streamline operations, enhance efficiency, and drive measurable business outcomes.
With a collaborative approach, I excel at partnering with cross-functional teams to bridge the gap between business needs and technical execution. My ability to navigate tight regulatory requirements has sharpened my skills in delivering effective solutions under challenging conditions.
Let’s work together to create innovative systems that drive success and add lasting value to your business!
Contact
Interested in working together? Reach out!